OVERVIEW

This website is operated by COMELYLASH. Throughout the site, “we,” “us” and “our” refer to COMELYLASH. By visiting this site, creating an account or purchasing from us, you agree to these Terms of Service and the policies referenced here.

Please read these terms before using the site. If you do not agree, do not access the site or use our services. We may update these terms by posting a revised version on this page. Continued use after an update means you accept the revised terms.

1. ONLINE STORE TERMS

You must be at least the age of majority in your place of residence, or use the site with the consent of a parent or legal guardian. You may not use our products or services for an unlawful or unauthorized purpose, violate applicable law, transmit malicious code or interfere with the operation or security of the site.

2. PRODUCTS, CONTENT & PRICING

We make reasonable efforts to present product descriptions, colors, images, availability and prices accurately. Displays can vary by device, and we do not guarantee that every image or color will appear exactly the same on every screen. Prices, descriptions, promotions and availability may change without notice. We may limit quantities, discontinue products or correct errors at any time.

3. ORDERS & PAYMENT

Submitting an order is an offer to purchase. We may accept, reject, limit or cancel an order, including when information is inaccurate, inventory is unavailable or we suspect fraud, unauthorized resale or misuse of a promotion. If we cancel a paid order, we will refund the applicable amount to the original payment method.

You agree to provide current, complete and accurate billing, delivery and account information and to keep it updated. Payment information is processed by approved payment providers and is subject to their terms.

4. SHIPPING

Processing times, delivery estimates, free-shipping thresholds, carrier options, duties and taxes are described in our Shipping Policy. Delivery dates are estimates and may be affected by customs, carriers, weather, public holidays or events outside our reasonable control.

5. RETURNS & REFUNDS

Eligible purchases may be returned within 60 days after receipt, subject to the conditions and exclusions in our Return Policy. Custom, personalized and private-label goods are generally final sale unless damaged or defective. The Return Policy forms part of these terms.

6. WHOLESALE, DISCOUNTS & STORE CREDIT

Wholesale pricing, quantity thresholds, automatic discounts and store-credit programs are subject to the eligibility rules displayed on the relevant program page. Unless expressly stated otherwise, promotions and discounts cannot be combined. Returns, cancellations or order changes that reduce eligibility may result in a price or credit adjustment.

7. ACCOUNTS

You are responsible for safeguarding your account credentials and for activity under your account. Notify us promptly if you suspect unauthorized access. We may suspend or close accounts that violate these terms or create a security, fraud or legal risk.

8. INTELLECTUAL PROPERTY

The site and its text, graphics, logos, images, product designs, videos and other content are owned by or licensed to COMELYLASH and are protected by applicable intellectual-property laws. You may use the site only for personal or legitimate business purchasing. You may not copy, reproduce, distribute, sell, scrape or exploit site content without our written permission.

9. USER CONTENT & FEEDBACK

If you submit reviews, photographs, suggestions or other content, you confirm that you have the right to submit it and that it is lawful, accurate and does not violate another party’s rights. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt and display that content in connection with our business. We may remove content that violates these terms.

10. THIRD-PARTY SERVICES & LINKS

The site may use or link to third-party services. We are not responsible for third-party content, policies, availability or transactions. Review the third party’s terms and privacy practices before using its services.

11. PROHIBITED USES

You may not use the site to violate law or another party’s rights; submit false or misleading information; transmit malware; collect personal information without authorization; spam, phish, scrape or circumvent security; interfere with the service; or engage in fraudulent, abusive or harmful conduct.

12. DISCLAIMER & LIMITATION OF LIABILITY

To the fullest extent permitted by law, the site and services are provided “as is” and “as available.” We do not guarantee uninterrupted, error-free or completely secure operation. COMELYLASH and its affiliates, officers, employees, agents, suppliers and service providers will not be liable for indirect, incidental, special, punitive or consequential loss arising from use of the site or products. Where liability cannot be excluded, it is limited to the maximum extent permitted by applicable law.

13. INDEMNIFICATION

You agree to indemnify and hold harmless COMELYLASH and its affiliates, officers, employees, agents and service providers from claims, losses and reasonable costs arising from your breach of these terms, violation of law or infringement of another party’s rights.

14. SEVERABILITY & TERMINATION

If any provision is held invalid or unenforceable, the remaining provisions remain effective. We may suspend or terminate access to the service if you violate these terms. Obligations and liabilities that by their nature should survive termination will continue to apply.

15. GOVERNING LAW

These terms and any separate agreement for our services are governed by the applicable laws of China, without limiting any mandatory consumer protections that apply in your place of residence.

16. CONTACT

Questions about these Terms of Service should be sent to info@comelylash.com.