60-DAY RETURN POLICY

You have 60 days after receiving your order to request an eligible return. To be eligible, an item must be unused, unopened and in the same condition in which it was received, with its original packaging and proof of purchase. For hygiene and safety, opened or used beauty products cannot be returned.

STARTING A RETURN

Email info@comelylash.com with your order number and reason for return. If the return is approved, we will provide the approved return address, a prepaid return shipping label and instructions. Items sent without prior approval will not be accepted.

DAMAGED, INCORRECT OR MISSING ITEMS

Inspect your order when it arrives. Contact us within 7 days if an item is damaged, defective, incorrect or missing, and include your order number and clear photos so we can resolve the issue.

NON-RETURNABLE ITEMS

Custom, personalized and private-label products, gift cards, final-sale items and opened or used beauty products are not returnable unless they arrive damaged or defective. Please contact us if you are unsure whether an item is eligible.

EXCHANGES

The fastest way to exchange an eligible item is to complete the approved return and place a separate order for the replacement.

REFUNDS

We will notify you after we receive and inspect the return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional processing time. Original shipping charges, duties and taxes are non-refundable unless required by law.

EUROPEAN UNION ORDERS

Customers in the European Union retain any mandatory cancellation or return rights provided by applicable law. These statutory rights are not limited by this policy.

Questions? Contact info@comelylash.com.